Who we are
Tatua Center is an independent office set up to resolve all CRB-related disputes between consumers, lenders and Credit Reference Bureaus (CRB) through Alternative Dispute Resolution (ADR) mechanisms. If a consumer has a complaint about information appearing on his credit report, he should first initiate a dispute at any of the Registered CRBs, after which he can lodge a dispute with Tatua Center.
Tatua Center offers its dispute-resolution services at no charge to credit consumers.
We provide mediation services, as well as other alternative dispute resolution mechanisms between credit customers and Credit Agencies/ CRBs/ Banks to help promote fast and fair outcomes to credit listings, by avoiding costly and lengthy law suits. We also empower customers to learn their rights with respect to Credit Information Sharing. We are a pioneer Alternative Dispute Resolution (ADR) Centre that specializes in dispute resolution in the Credit Information Sharing (CIS) mechanism in Kenya. We are the first of its kind in the region. Credit Information Sharing (CIS) is a risk management tool through which financial institutions may justifiably divulge information about their customers without breaching their duty of confidentiality, which is one of the key tenets of the relationships between financial and their customers.
Member- AG's Representative
Dr Francis Kuria